The supervisor, Tom was not pleased with the job either. He looked into the attic to see what the problem was: as I had suspected, there was a structural problem. I paid for the materials to fix it. Jim had not done the job. The company sent out another roofer who completed the job.
I know that problems with home repair issues are not fun for anyone. I also know that one has to be practical with expectations; it will never look perfect. However, as a widow, I already felt vulnerable without Rick. The Red-Headed Roofer just made life one bit more miserable at the time. I have used many home repair people since and have had my fair share of both good and bad experiences. It comes with the territory but since I was already on the edge, I didn't really need one more thing.